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场景对话挑战金钱

Disputing a Small Bank Fee

申诉一笔小额银行费用

You are calling your bank after seeing a fee on your checking account that you did not expect.

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先看看这个场景说了什么

  1. 对话 1

    Thanks for calling the bank. Are you asking about a recent charge on your account?

    感谢致电银行。你是想咨询账户上最近的一笔扣费吗？

    中文提示

    Yes, I saw a twelve-dollar maintenance fee. I haven't been charged that before.

    是的，我看到一笔十二美元的维护费。我以前没被扣过这个钱。

  2. 对话 2

    I can review it with you. The fee usually appears when the checking balance drops below the monthly minimum.

    我可以和你一起看一下。这笔费用通常是在支票账户余额低于每月最低要求时出现。

    中文提示

    I understand the rule, but my paycheck came in a day late this time, so the balance was only low briefly.

    我明白规则，但这次是工资晚到账了一天，所以余额才短暂低了。

  3. 对话 3

    I see the direct deposit posted the next morning. Since this is your first fee, I can request a courtesy refund.

    我看到直接入账是在第二天早上到账的。因为这是你第一次被收这笔费用，我可以申请一次礼貌性退款。

    中文提示

    That would be great. Will the refund go back into the account right away?

    那太好了。这个退款会马上回到账户里吗？

重点表达

值得记住的词汇

maintenance fee

维护费；账户管理费

checking balance

支票账户余额

monthly minimum

每月最低要求

direct deposit

直接入账；工资直存

courtesy refund

出于照顾的一次性退款

set up an alert

设置提醒

准备好开口了吗？

听原声、看中文意图、录下回答，再根据反馈修正。

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