先看看这个场景说了什么
对话 1
Hi, IT support here. I saw your ticket about connection drops during calls. Is it happening right now?
你好，这里是 IT 支持。我看到你提交的关于通话中连接中断的工单了。现在也在发生吗？
中文提示
It's okay at the moment, but it dropped three times this morning. I'm new here, so I'm not sure if it's a settings issue.
现在暂时好了，但上午已经掉线三次了。我刚入职，不确定是不是设置问题。
对话 2
No worries. Have you tried the office Wi-Fi and your home network, or only one of them?
没关系。你试过办公室 Wi-Fi 和家里的网络吗，还是只试过其中一个？
中文提示
I've tried both. My phone works fine on the same networks, so it seems to be the laptop itself.
两个都试过。我的手机在同一个网络上没问题，所以好像是电脑本身。
对话 3
That points to the device. I'll check the wireless driver, but first, are your current files saved to OneDrive?
那看起来问题在设备上。我会检查无线驱动，不过先问一下，你当前的文件都保存到 OneDrive 了吗？
中文提示
Most of them are in OneDrive. I still have one draft on the desktop that hasn't synced yet.
大部分都在 OneDrive。我桌面上还有一个草稿文件，刚刚没来得及同步。
值得记住的词汇
at the moment
目前；现在
connection drop
连接中断
work fine
运行正常
point to
指向；表明可能是
wireless driver
无线网卡驱动
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准备好开口了吗？
听原声、看中文意图、录下回答，再根据反馈修正。