先看看这个场景说了什么
对话 1
Thank you for calling the bank's fraud team. This is James. What happened with your account today?
感谢致电银行欺诈处理团队,我是 James。你今天的账户出了什么情况?
中文提示
I've just received several charge alerts for purchases I didn't make, and they all happened within about fifteen minutes.
我刚收到好几条扣款提醒,全都不是我买的,而且都发生在十几分钟内。
对话 2
I'm sorry, and we'll secure the card first. To access the account, please confirm your full name, billing ZIP code, and the last four digits of the card, but not your PIN.
很抱歉,我们先确保这张卡的安全。为了进入账户,请确认你的全名、账单地址邮编和卡号后四位,但不要告诉我密码。
中文提示
All right. My name is Aileen, the billing ZIP code is 10011, and the card ends in 4826.
好的,我叫 Aileen,账单邮编是 10011,卡号后四位是 4826。
对话 3
Thank you, you're verified. I can see four card-not-present purchases totaling one hundred eighty-six dollars and forty cents, all within twelve minutes. Do you recognize any of them?
谢谢,身份验证通过。我看到四笔非实体刷卡交易,合计一百八十六美元四十美分,全部发生在十二分钟内。你认得其中任何一笔吗?
中文提示
I don't recognize any of them. The card is still in my wallet, and I haven't used it since I went to the supermarket yesterday.
一笔都不认识。卡一直在我钱包里,我昨天在超市用过以后就没再刷过。
值得记住的词汇
charge alert
扣款提醒
last four digits
最后四位数字
card-not-present purchase
非实体刷卡交易
right away
立即
block further attempts
拦截后续尝试
fraud claim
欺诈申诉
准备好开口了吗?
听原声、看中文意图、录下回答,再根据反馈修正。