先看看这个场景说了什么
对话 1
Hi, thanks for calling customer support. What can I help you with today?
你好，感谢致电客服。今天有什么可以帮你？
中文提示
I just received a blender I ordered online, and when I opened the box, the base was cracked.
我刚收到一个网购的搅拌机，打开盒子发现底座裂了。
对话 2
I'm sorry it arrived that way. Could you give me the order number from your confirmation email?
很抱歉它送到时是这个样子。你能把确认邮件里的订单号告诉我吗？
中文提示
Sure, the order number is 48291. I got the email yesterday saying the package had been delivered.
可以，订单号是 48291。我昨天收到邮件说包裹已经送达。
对话 3
I found it. Since it was marked delivered yesterday, we can start a damage claim if you upload two photos.
我查到了。因为它标记为昨天送达，如果你上传两张照片，我们就可以开始处理损坏申报。
中文提示
No problem. I can take one photo of the crack and one of the outer box. Do you need the shipping label too?
没问题。我可以拍开裂地方的照片，再拍一张外包装的照片。需要拍快递标签吗？
值得记住的词汇
customer support
客户支持；客服
order number
订单号
shipping label
快递标签
damage claim
损坏申报
return shipping
退货运费
business day
工作日
准备好开口了吗？
听原声、看中文意图、录下回答，再根据反馈修正。